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Last updated: 1 January 2026

H5 together Privacy Policy – Personal Data Protection for Malaysian Users

At h5 together, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform in Malaysia.

Page Contents
  1. Information We Collect
  2. How We Use Your Information
  3. Data Sharing with Third Parties
  4. Data Security
  5. Cookies and Tracking Technologies
  6. Your Rights as a Member
  7. Data Retention and Deletion
  8. Privacy Policy Amendments
  9. Contact Us
  10. Frequently Asked Questions

Introduction

When you register and use the h5 together platform, you are entrusting us with some of your personal information. We do not take that trust lightly. This Privacy Policy is written not merely to satisfy legal requirements — it is a document we genuinely hope helps you understand how your information is handled by h5 together.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), and we are committed to ensuring that all information you provide to h5 together is protected, used responsibly, and never misused in any way. Our platform serves users across Malaysia — from Kuala Lumpur, Selangor, and Johor to Sabah and Sarawak — and we understand the importance of privacy within the context of our local community.

By using the h5 together platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact the h5 together support team for further discussion before continuing to use the platform.

H5 together's Core Privacy Commitment

256-bit SSL Encryption

All data transmitted between your device and h5 together's servers is protected by 256-bit SSL encryption — the same level of security used by online banking systems in Malaysia. Your information cannot be intercepted while in transit.

No Data Sales

H5 together has never sold and will never sell members' personal information to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes clearly stated in this policy.

Secure Storage

Members' personal data at h5 together is stored on servers protected by strict access controls. Only authorised personnel are permitted to access this information, and all access is logged and audited on a regular basis.

Self-Exclusion Controls

You have the right to access, update, and request deletion of your personal data at h5 together at any time. We provide a straightforward and responsive process for handling all data-related requests.

Malaysia PDPA Compliance

All data handling practices at h5 together comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually update our internal procedures to ensure ongoing compliance with applicable legislation.

Marketing Communications Control

You may opt out of receiving marketing communications from h5 together at any time through your account settings or by contacting our support team. Unsubscribe requests are processed within 5 business days.

1 Information We Collect

H5 together collects your personal information through several channels as you interact with our platform. The information collected can be grouped into three main categories:

Information you provide directly:

  • Full name, date of birth, and identification card number (MyKad) during the registration and identity verification process.
  • Email address and mobile number for communication and account security purposes.
  • Bank account or e-wallet information (account number, account holder name) for processing deposits and withdrawals via methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX through Maybank2u or CIMB Clicks.
  • Information you provide when contacting the h5 together support team, including Live Chat conversation records and emails.

Information collected automatically:

  • IP address, web browser type, operating system, and device information used to access h5 together.
  • Gaming and wagering activity records, including deposit history, withdrawals, and in-platform transaction history.
  • Usage data such as pages visited, time spent on the platform, and navigation patterns.
  • General location information based on your IP address (state or city) for geographic region verification purposes.

Information from authorised third parties:

  • Identity verification is conducted through approved KYC (Know Your Customer) service providers.
  • Payment verification information from the relevant e-wallet and banking providers.

2 How We Use Your Information

H5 together uses the information collected solely for the following purposes:

Purpose of Use Legal Basis
Processing account registrations and verifying member identities Contract performance
Processing deposits and withdrawals and managing financial transactions Contract performance
Providing Sports Betting, Live Casino, and other products on h5 together Contract performance
Sending service notifications, account updates, and security alerts Legitimate interests
Sending you marketing and promotional communications (with your consent) Consent
Preventing fraud, money laundering, and other illegal activities Legal obligations
Complying with reporting requirements to the relevant authorities Legal obligations
Improving the platform, resolving technical issues, and analysing usage patterns Legitimate interests

H5 together will not use your information for any purpose other than those listed above without first obtaining your consent.

3 Data Sharing with Third Parties

H5 together does not sell or rent members' personal data to any party for marketing purposes. However, we may share certain information with carefully selected third parties in the following circumstances:

  • Payment service providers – Information required to process deposit and withdrawal transactions is shared with providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks that support FPX. This sharing is limited strictly to the information needed to complete the transaction.
  • KYC and identity verification service providers – h5 together works with approved KYC providers to verify members' identities in compliance with anti-money laundering requirements.
  • Live casino game providers – To enable you to play at Live Casino tables, certain session data is shared with third-party game providers that partner with h5 together. All such providers are bound by strict confidentiality agreements.
  • Legal authorities – h5 together will disclose the necessary information if directed to do so by the relevant authorities in Malaysia, or where required to prevent or investigate criminal activity.
  • Professional advisors – Lawyers, accountants, and auditors bound by professional confidentiality obligations, strictly within the required context.

Every third party that receives data from h5 together is bound by a data processing agreement requiring them to handle your information in accordance with our standards and applicable laws in Malaysia.

Important to note: h5 together never shares members' personal information with third-party advertising companies or social media platforms without your consent. Any communication claiming to be from h5 together that requests sensitive information such as passwords or credit card numbers is fraudulent — please report it to our support team immediately.

4 Data Security

H5 together invests seriously in security infrastructure to protect your personal data. The technical and organisational security measures we employ include:

  • Data encryption in transit: All communications between your device and the h5 together platform are protected with 256-bit TLS/SSL protocol, ensuring your data cannot be intercepted in transit.
  • Data encryption at rest: Sensitive information such as passwords is stored in encrypted form using secure hashing algorithms. We do not store passwords in plain text.
  • Two-factor authentication (2FA): h5 together offers and encourages the use of 2FA on all accounts to provide an additional layer of protection.
  • 24/7 security monitoring: Our systems are continuously monitored to detect any unusual activity or unauthorised access attempts.
  • Internal access controls: Access to members' personal data is restricted to h5 together staff with a legitimate need only. All access is logged and audited on a regular basis.
  • Periodic penetration testing: The h5 together platform undergoes regular independent security testing to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable measures to protect your data, no system can be guaranteed 100% secure. You also play a role in keeping your account safe — do not share your password, use a strong and unique password, and enable 2FA on your h5 together account.

5 Cookies and Tracking Technologies

H5 together uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions on h5 together such as login session authentication, security, and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance cookies: Helps us understand how members use the h5 together platform — which pages are visited most frequently, where users encounter difficulties, and so on. This information is used solely for platform improvement purposes.
  • Functional cookies: Saves your preferences such as display language, text size, and layout settings to make your experience more comfortable on future visits.
  • Analytics cookies: Used to analyse usage patterns on an aggregated and anonymised basis to help h5 together make better-informed product development decisions.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the h5 together platform. For more information on how to manage cookies on your device, refer to your browser's documentation.

Your Rights as an h5 together Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the h5 together Privacy Policy, you have the following rights with respect to your personal data:

Right to Access
You have the right to request a copy of the personal information h5 together holds about you at any time.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction at no charge.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from h5 together's systems.
Right to Restrict Processing
You have the right to request that h5 together restrict how your data is used in certain circumstances.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.

? How to Submit a Data Request

To submit any privacy rights request at h5 together, you may:

  • Contacting our support team via Live Chat within the platform — available 24/7 in Bahasa Malaysia.
  • Send an email to support@h5together.best with the subject line "Personal Data Request" and clearly state the nature of your request.

H5 together will verify your identity before processing any data-related request. This is a security measure to ensure your information is not disclosed to unauthorised parties.

We will respond to your request within 14 business days from the date of receipt. In more complex cases, this period may be extended to up to 30 business days, and we will notify you if this occurs.

7 Data Retention and Deletion

H5 together retains your personal data for as long as necessary for the purposes described in this policy, or for as long as your account remains active. The specific retention periods for different data categories are as follows:

  • Account and identity information: Retained for the duration of the active account period plus 7 years following account closure, in line with Malaysian legal requirements on financial records and anti-money laundering.
  • Financial transaction records: Retained for 7 years from the transaction date in line with PDPA requirements and applicable Malaysian financial regulations.
  • Customer support communication records: Retained for 3 years for reference and dispute resolution purposes.
  • Log and security data: Retained for 12 months for security monitoring and incident investigation purposes where applicable.
  • Analytics cookie data: Anonymised aggregate data is retained for up to 26 months for the purpose of analysing h5 together platform usage trends.

Once the retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. h5 together's data deletion process uses methods that ensure the data cannot be recovered.

8 Privacy Policy Amendments

H5 together reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant amendments are made, we will:

  • Updating the "Last updated" date at the top of this page.
  • Displaying in-platform notifications on h5 together to inform members of such changes.
  • In the case of significant amendments, we may send a notification directly to your registered email address.

Continued use of the h5 together platform after any amendments to the Privacy Policy take effect will be deemed acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

9 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how h5 together handles your personal data, please reach out to us through the following channels:

  • Live Chat: Available on the h5 together platform, 24 hours a day, 7 days a week, in Bahasa Melayu.
  • Email: support@h5together.best — please use the subject line "Privacy Policy Enquiry" to help us manage your request efficiently.

The h5 together team will respond to privacy-related enquiries within 3 business days. For more formal personal data rights requests, please refer to Section 6 above for detailed procedures.

If you are dissatisfied with how h5 together has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

FAQ – Privacy Policy

To register an account with h5 together, you will need to provide your full name, date of birth, an active email address, and your mobile number. For identity verification (KYC) purposes — required prior to your first withdrawal or when certain transaction thresholds are reached — you may be asked to submit a copy of your MyKad along with your bank account or e-wallet details. All of this information is collected in accordance with Malaysian legal requirements and to safeguard your financial transactions.

No. h5 together never sells, rents, or shares members' personal information with marketing companies or third-party advertisers. Any marketing communications you receive from h5 together come solely from us, and you may opt out at any time through your account settings or by contacting our support team.

h5 together uses 256-bit SSL encryption for all financial transactions. We do not store your full bank account numbers or payment card details on our servers — this information is processed directly by payment providers who maintain their own security standards. For e-wallets such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, transactions are carried out via secure APIs approved by the respective providers. FPX payments via Maybank2u and CIMB Clicks also operate entirely within those banks' own security infrastructure.

Yes, you may submit a request to delete your personal data by contacting the h5 together support team. However, please note that certain categories of data are required by Malaysian law to be retained — specifically, financial transaction records and identity information related to anti-money laundering requirements. Data in these categories cannot be deleted until the legally prescribed retention period has elapsed. We will clearly inform you of which data can be deleted and which must be retained to fulfil our legal obligations.

Following account closure, h5 together will retain your personal data for the periods specified in Section 7 of this Privacy Policy — generally 7 years for financial records and identity information, in line with Malaysian legal requirements. Once the retention period has lapsed, your data will be securely deleted or anonymised. Data not subject to any legal retention obligations may be deleted earlier upon your request.

Yes. h5 together operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We have internal procedures in place to ensure that the collection, use, and storage of members' personal data comply with all principles set out under the PDPA. Our team undergoes regular data protection training, and we update our policies and procedures whenever relevant legislation changes.

Privacy and Responsible Gaming Go Hand in Hand

At h5 together, we use your gaming activity data solely to deliver a better experience and to support responsible play. Self-exclusion tools such as deposit limits and loss limits are available in your account settings. For more information on how to play in a healthy and responsible way, visit the Responsible Gaming us.

Your Data Is Safe with h5 together

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